Contacting Home Office London: A Guide

how to contact home office london

The Home Office is a ministerial department of the UK government, responsible for immigration, national security, and cutting crime. The department is supported by 28 agencies and public bodies. The London Home Office can be contacted by phone, email, or post. The phone number for general enquiries is +44 (0) 207 0354 848, and the email address is [email protected]. The postal address is 2 Marsham Street London SW1P 4DF United Kingdom.

Characteristics Values
Address 2 Marsham Street London SW1P 4DF United Kingdom
General Enquiries Phone Number +44 (0) 20 7035 4848
Minicom (for deaf and hard of hearing users only) 020 7035 4742
Email [email protected]
Opening Hours 9:00 am to 5:00 pm, Monday to Friday
Phone Number (London) +44 (0) 207 0354 848
Email (London) [email protected]
Phone Number (Liverpool) +44 (0) 333 3445 675
Email (Liverpool) [email protected]

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Phone the London Home Office

To contact the London Home Office by phone, you can call the following numbers:

  • For general enquiries, call +44 (0) 207 0354 848.
  • For Minicom (a service for deaf and hard-of-hearing users), call +44 (0) 207 0354 742.
  • For media enquiries, call +44 (0) 20 7035 4646 or +44 (0) 20 8196 3757.
  • For Freedom of Information requests, call +44 (0) 20 7035 4646 or +44 (0) 20 8196 3757.
  • For enquiries related to UK Visas and Immigration (UKVI), there are different numbers depending on your location and the nature of your query:
  • For general enquiries inside the UK, call +44 (0) 300 790 6268.
  • If you cannot call 0300 numbers, call +44 (0) 203 875 4669.
  • For EU citizen/settlement application queries, call +44 (0) 300 123 7379.
  • For asylum queries, call +44 (0) 80 8801 0503.
  • For sponsor and educator queries, call +44 (0) 300 123 4699.
  • For the Home Office Coronavirus helpline, call +44 (0) 800 678 1767.
  • For general enquiries from outside the UK, call +44 (0) 20 3080 0010.
  • If you are unable to dial UK 03000 numbers from outside the UK, call +44 (0) 203 875 4669.

Please note that the opening hours and charges may vary depending on the number you call and your location.

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Email the London Home Office

To email the London Home Office, use the address: [email protected]. This is the address for general enquiries.

The London Home Office can be contacted by email, phone, or social media. The email service is free of charge within the UK. The London Home Office is located at:

> Direct Communications Unit,

> 2 Marsham Street,

> London SW1P 4DF,

> United Kingdom.

The office hours are Monday to Friday, 9 am to 5 pm.

If you are contacting the Home Office about a visa application, you may need to use a different email address. For example, if you are contacting them from outside the UK, you will need to pay a fee and use the following address: [email protected].

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Contact the Liverpool Home Office

If you need to get in touch with the Liverpool Home Office, you can contact them by phone or email. Their contact details are as follows:

Phone number: +44 (0) 333 3445 675

Email address: [email protected]

Alternatively, you can send a letter directly to the Liverpool head office if your query is non-urgent. The postal address is:

UK Visas and Immigration (UKVI)

The Capital Building

The Liverpool Home Office is a part of the UK Visas and Immigration department, which deals with applications for foreign nationals who want to visit, work, study, or settle in the UK.

If you are contacting the Home Office with a complaint, it is quickest to email [email protected] or submit a complaint on the online complaints form.

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Send a letter to the Home Office

The Home Office can be contacted by post. The postal address for the London Home Office is:

> Direct Communications Unit, 2 Marsham Street, London, SW1P 4DF, United Kingdom.

The Liverpool Home Office can also be contacted by post. The address is:

> UK Visas and Immigration (UKVI), The Capital Building, Liverpool.

The Home Office deals with enquiries about visa applications, tracking a visa status, and finding out further information about an immigration case. The Liverpool office should only be contacted by post if your query is non-urgent.

The Home Office also has a number of Service and Support Centres (SSCs) located around Britain for serving individuals with visa or immigration applications.

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Complain to the Home Office

If you are dissatisfied with the service you have received from the Home Office, you can submit a complaint. The quickest way to do this is by email or by using the online complaints form.

The Home Office defines a complaint as "any expression of dissatisfaction that needs a response about the service we provide, or about the professional conduct of our staff and contractors". This includes issues such as delays, administrative errors, poor communication, wrong information, lost documents, and poor customer care.

When submitting a complaint, be sure to include the following information:

  • Your personal contact details (name, address, phone number, email address, reference number)
  • Full details of the nature of your complaint (dates, times, locations, individuals involved, witnesses)
  • Copies of any relevant supporting documents
  • Home Office reference details
  • Email: [email protected]
  • Online form: https://www.gov.uk/complain-uk-visas-immigration
  • Postal address: Complaints Allocation Hub, Central Point of Receipt, 7th Floor Lunar House, 40 Wellesley Road, Croydon CR9 2BY

If you are under 18, you must use the complaints email address to submit your complaint.

The Home Office aims to respond to all complaints within 20 working days. If they need more time to investigate your complaint, they will inform you. If you are unhappy with the outcome, you can ask for an internal review by a more senior member of staff. If you are still unsatisfied, you can escalate your complaint to the Independent Examiner of Complaints (IEC) within three months of receiving the Home Office's response.

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Frequently asked questions

The general enquiries phone number is +44 (0)20 7035 4848.

The email address is [email protected].

The postal address is:

Home Office

2 Marsham Street

London

SW1P 4DF

United Kingdom

The cost depends on where you are and whether you want to phone or email your query. Calling a 030 number from a UK landline costs up to £0.10 per minute, and from a mobile phone, it costs between £0.30-£0.40 per minute. Calling a 020 number from a landline costs £0.16 per minute, and from a mobile phone, it costs between £0.30-£0.65 per minute. Numbers starting with 0800/0808 are free to call. Emailing the Home Office from inside the UK is free, but from outside the UK, it costs £2.74 per query.

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