Transferring Calls: Office To Home

how to transfer calls from my office to my home

Working from home has become increasingly common, and with it, the need to transfer calls from the office to home. There are several ways to do this, including call forwarding and call transfer services. Call forwarding is a feature that redirects incoming calls from a landline to a mobile phone, ensuring you never miss a call. Alternatively, call transfer services allow you to connect an active call to another number mid-conversation. This can be done through a warm or cold transfer. A warm transfer introduces the caller to the recipient, while a cold transfer connects the caller directly.

Characteristics Values
Types of call transfer Warm transfer, Cold transfer, Hold Queue, Voicemail
Warm transfer process Put the caller on hold, call the intended recipient, make an introduction, transfer the call
Cold transfer process Transfer the call directly to the recipient without asking if they are available
Hold Queue transfer process Transfer the call to a busy operator and have the caller wait on hold until the operator is available
Voicemail transfer process Transfer the call to the recipient's voicemail
Call forwarding Redirect phone calls from one number to another

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How to transfer a call from a landline to a mobile phone

Transferring calls from a landline to a mobile phone is a straightforward process. Here is a detailed guide on how to do it:

Step 1: Understanding Call Forwarding

Call forwarding is a feature that redirects incoming calls from one number to another. This ensures that you can stay connected and accessible even when you are away from your desk or landline phone.

Step 2: Initiating Call Forwarding

To initiate call forwarding, follow these steps:

  • Dial *72 (or star-seven-two) from your landline phone. Wait for a dial tone or confirmation tone.
  • Enter the 10-digit number of the mobile phone where you want your calls forwarded.
  • Press the pound button (#) or wait for a voice prompt or confirmation tone indicating that call forwarding has been activated. Then, hang up.

Step 3: Verifying the Forwarding Feature

If you are unsure about the process, it is a good idea to test the feature. You can do this by calling your landline from a different number to ensure that the call is forwarded to your mobile device as intended.

Step 4: Deactivating Call Forwarding

When you want to start receiving calls on your landline again, you can easily deactivate call forwarding. Simply dial *73 from your landline, and you will hear a confirmation tone indicating that the feature has been turned off.

Additional Tips:

  • Always check with your service provider for specific dial codes, features, and potential charges associated with call forwarding.
  • Some carriers offer conditional call forwarding, which allows you to forward calls only when your line is busy or after a certain number of rings.
  • Modern phone carriers often provide online portals or phone apps that allow you to manage call forwarding settings remotely, without touching your landline.
  • Activating call forwarding may come with additional charges. Consult your landline provider about any fees, especially for long-distance calls.
  • Remember that with the basic call forwarding method, you can only forward your landline to one mobile number.
  • If you want to connect a landline to a mobile phone, you may need to reach out to your phone service provider and set up a wireless home phone system.

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How to transfer a call using Google Voice

Google Voice is a feature-rich business phone service that allows you to transfer calls directly to connect your caller to another operator within the company. This is especially useful when the situation is simple and the other operator does not need any additional context.

  • When you answer or place a call, tap "Transfer". This will put the current call on hold.
  • From your list of contacts, find the person you want to transfer the call to. If the person isn't a contact, enter their number instead.
  • Tap the person's name or number. If you need to go back to your contacts, tap "Back".
  • To connect the two people, click "Transfer Now". Alternatively, to speak with the second person first, click "Ask First". Google Voice will place the original caller on hold and call the second person. If you then wish to connect the two people, click "Transfer". Otherwise, to end the call and return to the original call, click "Cancel".

It is important to note that you cannot transfer a call to emergency services, directory assistance, or to your own number when using Google Voice.

In addition to the basic steps, there are a few best practices and etiquette tips to keep in mind when transferring a call:

  • Provide and obtain information before transferring. Give your caller the name and extension number of the person you are transferring them to.
  • Explain why you are making the transfer. For example, the caller may have reached the wrong person or department, or you may not have the right knowledge to answer their query.
  • Ask permission before transferring the call. This gives the caller an opportunity to ask any other questions and lets them know that their choices and opinions matter.
  • Wait for the second party to pick up. Share your insights about the call with your colleague and make a brief introduction before transferring the call.
  • Thank the caller for their patience and ask if there is anything else you can do to assist before completing the transfer.

By following these steps and tips, you can ensure that you are transferring calls efficiently and effectively, providing a positive experience for your callers.

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How to do a warm call transfer

A warm call transfer is a great way to ensure a smooth and friendly caller experience. It is a more personalised approach than a cold transfer, and it can be used to enhance your brand image.

  • When you receive a call, establish the customer's issue and which team member can best answer their question.
  • Place the original call on hold while you notify the relevant team member about the customer's issue. This can be done by calling the team member directly or using an internal messaging system.
  • Provide the team member with any relevant background information and details of the customer's query.
  • If the team member is available and willing to take the call, finalise the transfer by introducing them to the caller.
  • Complete the transfer by merging the two calls or using the transfer function in your phone system.

By following these steps, you can ensure that the customer doesn't have to repeat themselves, and they are connected with the right person to resolve their issue.

It is important to note that the specific steps may vary depending on the phone system or software you are using. Additionally, always ask for the caller's permission before transferring them, and provide a reason for the transfer. This makes the process smoother and more transparent for the caller.

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How to do a cold call transfer

A cold call transfer is a type of call transfer that routes an ongoing call to another recipient without providing any background information or introducing the caller. It is also known as an unannounced or blind transfer.

  • Place the caller on hold.
  • Dial the extension number of the person you wish to transfer the call to.
  • If the recipient is available, press the "Transfer" button followed by the line currently on hold. This will connect the caller to the new recipient.
  • Alternatively, if using a system such as Dialpad, simply click the "Transfer" button while on the call, search for a contact or enter their extension number, and then hit "Transfer Now".

Cold call transfers are useful when the caller requests to speak to a specific person or department, or when the call is urgent or time-sensitive. They are also beneficial when a contact centre is experiencing a high volume of calls and agents must resolve calls quickly.

Weekend Work: Home Office Hours

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How to transfer a call to a busy line

There are several ways to transfer a call to a busy line. Here are some methods and considerations:

Hold Queue Transfer

This method allows you to transfer a call to a busy operator, placing the caller on hold until the operator becomes available. This is useful when dealing with multiple callers and ensuring that clients are sent to the correct operator. However, it may result in longer wait times for the caller.

Warm Transfer

Warm transfers involve placing the caller on hold while you explain the caller's issue to the recipient. This type of transfer is useful when the caller has complex needs that require additional context. It ensures that the recipient is prepared to handle the caller's query and avoids the need for the caller to repeat their question.

Cold or Blind Transfer

A cold transfer is when you transfer the call directly to a colleague without asking if they are available. This method can be efficient when no additional context is needed, but it may result in the recipient being unavailable, leading to voicemail or further transfers, which can frustrate the caller.

Voicemail Transfer

If the intended recipient is unavailable, you can transfer the call directly to their voicemail. This option is useful when you know the caller needs to reach a specific person but is unable to do so due to unavailability. It allows the caller to leave a message and ensures they don't have to start their call again.

Fallback Option

If all else fails, or if your team is experiencing technical issues, you can transfer the call to a general voicemail inbox. This option is often used outside of business hours and should include a message explaining the situation and asking callers to leave a message.

Call Forwarding

While not a direct transfer method, call forwarding can be used to automatically forward incoming calls to a preset number without first going through a human recipient. This can be useful if operators are unavailable due to breaks or leave.

Regardless of the method chosen, it is important to maintain proper call transferring etiquette. This includes keeping the caller informed, explaining the reason for the transfer, asking permission before transferring, and ensuring a smooth handoff to the recipient.

Frequently asked questions

Call transferring involves passing an active call to someone else before disconnecting yourself from the call. Call forwarding, on the other hand, automatically forwards incoming calls to a preset number without going through a human recipient.

The two main types are "warm" and "cold" transfers. A warm transfer involves introducing the caller to the person you're transferring them to, while a cold transfer is when you put the caller through directly.

First, put the caller on hold. Then, call the intended recipient and provide any additional information about the caller. If they agree to take the call, bring the caller and recipient on the same line, make introductions, and then disconnect from the call.

Simply transfer the call to a colleague without asking if they are available. This is also known as a "blind transfer".

Benefits include reduced wait times, improved competence, and more control over calls. However, transfers can also add steps to the process, leading to potential frustration for clients. They also require practice to be used correctly and may not be useful for solopreneurs without a team to transfer calls to.

Written by
  • Lara Beck
  • Lara Beck
    Author Home Renovation Professional
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